Shipping Policy

At Bloch, we believe every dancer deserves perfection, from their first plié in Ballet Shoes to their final bow in Ballroom & Latin Shoes. We extend that commitment to your entire shopping journey. Our policies are designed to be transparent, supportive, and respectful of your art and time—whether you’re a young student in our Childrens collection, a professional seeking the perfect Ballet Pointe Shoes, or a teacher in need of reliable Dance Teaching Shoes.

Shipping Information

We deliver to a global community of dancers (excluding Asia and select remote regions). Our goal is to get your essential Dancewear and Dance Shoes to you reliably and efficiently.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days.
• Shipping Options & Timelines:
  • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after dispatch. A flat fee of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.

Returns & Exchanges Policy

We strive for the perfect fit in both movement and satisfaction. If your Activewear, Dance Sneakers, or any item isn’t quite right, our straightforward policy is here to ensure your next step is a confident one.

Policy Overview

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
• Process: Returns must be initiated via email. We currently do not offer automatic exchanges.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility.

Step-by-Step Return Process

Step 1: Initiate Your Return Request (Within 15 Days)

Contact our customer care team at [email protected] with your order number and item details. Use the template below to expedite your request:

Step 2: Receive Instructions & Ship Your Return

Within 1-2 business days, you will receive a Return Authorization and the US-based return warehouse address.

• Pack the item(s) securely, preferably in the original packaging.
• Include a copy of your packing slip or order confirmation.
• We strongly recommend using a trackable shipping service (e.g., DHL, FedEx, EMS) and retaining your proof of postage. Bloch is not responsible for items lost or damaged in return transit.

Step 3: Inspection & Refund Processing

Once received at our warehouse (typically within 5-7 business days), your return will be inspected. You will be notified via email of the approval status.

• If Approved: Your refund will be processed immediately to your original payment method (Visa, MasterCard, JCB, PayPal).
• Refund Timeline: Please allow 7-10 business days for the refund to be reflected in your account. The timing depends on your financial institution’s policies.
• Refund Amount: The refund is for the item(s) price only. Original shipping costs are non-refundable.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and performance integrity of our products for all dancers, the following items are FINAL SALE and cannot be returned or exchanged:

Exchanges

We currently do not offer direct exchanges. To get a different size, color, or item (like swapping Ballet Flats for Dance Sneakers), please follow the standard return process. Once your refund is processed, you can place a new order on our website.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., wrong Character Shoes or Activewear), please contact us at [email protected] within 48 hours of delivery. Include your order number and photos. We will cover all return shipping costs and expedite a replacement or full refund.